Contact Us

Whether you're comparing welcome bonuses, checking a licence, or trying to figure out why a withdrawal is taking longer than expected, we're glad to help point you in the right direction. This page explains how to reach hcprservices.com, what we can answer directly, and where you'll get faster results by going straight to the source.

What we can help with

Real Money Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate any casino ourselves, hold player funds, or process deposits and withdrawals. That means our team can answer questions like:

• How we arrived at a rating or ranking for a listed casino
• How a specific bonus offer works and what its terms usually mean in practice
• General questions about licensing, RTP, or how RNG-based games are tested for fairness
• Corrections — if you spot an out-of-date bonus figure, a broken link, or a factual error, tell us and we'll review it
• Feedback on the site itself, or suggestions for casinos or topics we haven't covered yet

What we can't help with

Because we're not a casino operator, we're not able to access anyone's player account, process a deposit or withdrawal, verify your identity, or resolve a dispute over a specific bet or bonus credit. Those requests need to go to the casino directly, using the live chat or support contact listed on its own site. Most licensed operators — including the operators we cover — publish support hours and contact channels on their platform, and their compliance team is who actually holds your account data.

If you've tried a casino's own support and hit a dead end, or you believe an operator has treated you unfairly, your state gaming regulator is generally the right escalation point, alongside the resources listed on our Responsible Gambling page.

Before you reach out — a few things worth checking first

How our ratings and offers are put together

Every score shown alongside a casino on hcprservices.com reflects our own editorial research: how the welcome bonus compares against similar offers, the conditions attached to it, the range of games on offer, and general reputation and licensing signals we can verify publicly. We may earn a commission if you click through and sign up with a listed operator, but that commercial relationship never buys a higher position — commission and ranking are handled separately. If you think a listing needs a second look, let us know and we'll check it.

A note on responsible gambling

If contacting us relates to feeling like gambling has become difficult to control, please treat that as the priority. Setting deposit and time limits, using self-exclusion tools, and knowing where to find support are covered in detail on our Responsible Gambling page, which lists services that can help. Players must meet their state's minimum legal age and be physically located in a state where online casino play is permitted — this applies regardless of how you found this site.

Getting in touch

For anything covered above that falls within what we do — corrections, feedback, questions about our reviews or how we rate bonuses — reach out using the contact details published on this site. Include as much detail as you can (which casino, which page, what you noticed) so we can look into it properly. You can also learn more about who runs Real Money Casinos and how the site is put together on our About Us page, and our Terms and Conditions set out the basis on which we publish this content.

We read every message that comes in, though as an independent research team rather than a casino support desk, some questions will always be better answered by the operator or regulator directly involved.